Refund and Cancellation Policy
Last updated: August 18, 2026
Paid Sessions
Paid sessions may be rescheduled with reasonable notice. Please contact NZ Authority as early as possible if you need to change an appointment.
Monthly Services
Monthly services can be cancelled before the next billing period. Specific billing and notice terms may be confirmed in the applicable service agreement.
Completed Sessions and Delivered Work
Completed sessions and work that has been delivered are non-refundable.
Special Requests
Special refund requests are reviewed case by case, taking into account the circumstances, work completed, and applicable agreement.
Client Service Agreement
Final commercial terms may be confirmed in a client service agreement before work begins.
Questions: nick@nzauthority.com. This policy should be reviewed by a qualified legal professional for your specific circumstances.